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Shipping & Delivery Policy

At Geaogre, we are committed to providing reliable delivery and a smooth shopping experience for all customers.

Payment Method

We currently support Cash on Delivery (COD).
Customers can place orders directly on our website and pay upon receiving the goods.

If you need to return an item, please refer to our Return & Refund Policy below.

Shipping Information

1. Shipping Fee

  • Free shipping on all orders.

2. Order Processing Time

  • Orders are processed in the order they are received.

  • Processing time is usually within 3 business days after order confirmation.

  • Deliveries may also be made on weekends and public holidays, depending on courier availability.

3. Estimated Delivery Time

  • Estimated delivery time is 7–10 business days after shipment.

  • Delivery time may vary depending on location, weather, or logistics conditions.

Delivery Instructions

  • Please ensure your delivery address and contact number are accurate when placing your order.

  • Upon receiving the package, kindly check:

    • Whether the outer packaging is intact

    • Whether the quantity and items match your order

If the outer packaging is damaged or opened, you have the right to refuse delivery.

If you are unable to receive the package personally, you may authorize another person at the same address to sign for it. The courier is only responsible for delivering the parcel to the designated address and not to a specific individual.

Once an order is confirmed, it cannot be modified for security reasons.

If a delivery fails due to incomplete or incorrect information, the parcel will be held by the courier for up to 5 days. If no response is received within this period, the order may be returned and refunded accordingly.

Return & Refund Policy

1. Return Eligibility

You may request a return or refund under the following conditions:

  • The product is defective or damaged upon arrival

  • The item received does not match the order

2. Return Conditions

  • Items must be returned in their original condition, including packaging, accessories, and any complimentary items.

  • If an invoice or related documents were included, they must also be returned.

  • Returns that do not meet these conditions may be refused.

3. Refund Processing

  • Once the returned item is received and inspected, refunds will be processed within 15 business days.

  • Refunds will be handled according to the original payment method whenever possible.

4. Additional Notes

If a return or refund is required due to order cancellation, system issues, or other valid reasons, we may process the necessary documentation in accordance with applicable regulations.

Frequently Asked Questions (FAQ)

Q1: Can I choose a specific delivery time?

A: Delivery time depends on the courier service assigned to your order and cannot be guaranteed.

Q2: How can I file a complaint about the courier?

A: Please contact the courier company listed in your order details or reach out to our customer support team.

Q3: How long does delivery take?

A: Typically within 7 business days after shipment (excluding Sundays and public holidays).

Q4: What should I check when receiving my order?

A: Please ensure the outer package is intact before signing. If damaged, you may refuse delivery.

Q5: Do I need to provide ID when receiving the package?

A: No. Anyone at the delivery address may sign for the package.

Q6: Someone else signed for my order. What should I do?

A: Please contact the local courier company listed in your order information.

Q7: How can I track my shipment?

A: Please refer to the courier information provided in your order details. If you need assistance, contact us at PH-support@yiselieks.com.

Contact Us

If you have any questions regarding shipping, delivery, or returns, please contact:

Email: PH-support@yiselieks.com
Customer Service Time: 09:00 – 18:00 (UTC/GMT +08:00)