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Return Policy
At Geaogre, we aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
Return Eligibility
Products may be returned or exchanged within 7 days from the date of delivery (based on the actual date the customer receives the item) under the following conditions:
Eligible for Return or Exchange:
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The product has a quality-related issue.
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The product was damaged during transportation.
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The delivered item does not match the order, provided it does not affect resale condition.
Non-Returnable Situations
Returns or exchanges will not be accepted under the following circumstances:
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Customized or personalized products.
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Products that have been used (electronic products are considered used once powered on).
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Products showing signs of wear, damage, or missing parts that affect resale.
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Products with missing or severely damaged outer packaging (except for normal unpacking).
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Items that are clearly marked as non-returnable at the time of purchase.
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Any condition that affects the product’s ability to be resold.
How to Request a Return
1. Returns Due to Personal Reasons
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Requests must be made within 7 days of receiving the product.
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Please email our customer service team with your order details.
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Once approved (within 1–3 business days), you may return the item.
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Return shipping costs will be borne by the customer.
2. Returns Due to Quality Issues
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Please contact us at PH-support@yiselieks.com within 7 days of receiving the item.
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Our support team will review your request within 1–3 business days.
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If approved, return shipping costs will be covered by us.
Refund Process
After the returned item is received and inspected by the courier or warehouse, we will process the refund within 15 business days. The refund will be issued using the original payment method whenever possible.
Important Notes
When requesting a return, please provide the following information to help us process your request efficiently:
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Order number
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Full name
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Contact phone number
Our customer support team is available to assist you throughout the process.